Every trucking company excels in different lanes, some for full loads and some for LTL. CJC makes the right connection between customers and carriers, relieving you of personnel and administrative hassles, standardizing delivery costs and increasing efficiency.
YOURQUESTIONS
F A Q
FREQUENTLY ASKED QUESTIONS
Answers about CJC’s freight services, shipment updates, warehousing and customer and carrier resources.
Freight Services & Quotes
When you ask for a rate quote, a staff member calls several carriers to find a competitive rate with fast, reliable service. It’s one phone call or email, and we do the shopping around for you.
CJC provides ground transportation via many equipment types — flatbeds, LTL, volume-priced LTL, white glove, climate controlled, hazmat and full truckload — through its own fleet and a network of carriers.
Contact CJC with your pickup and delivery locations, freight details and timing. Our team will discuss suitable transportation options and prepare your quote.
Shipment Updates
You receive pickup and delivery updates from the CJC team. Ask your representative about the MacroPoint tracking options available for your shipment.
Transit time depends on your pickup and delivery locations and the service selected. We will always do our very best to accommodate your requested dates — your representative can confirm timing for your shipment.
Inspect the freight before signing the bill of lading. Note any visible damage on the delivery paperwork, take photos when possible, and contact your CJC representative promptly so the team can explain the next steps for a damage claim.
Warehousing
Yes. CJC’s warehousing operations in St. Louis and Denver support storage, pick-and-pack and distribution, including food-grade storage and trade show advance warehousing.
Email dockappt@cjctransport.com to schedule your pickup or delivery. Dock appointment windows are available 9 AM–3 PM at all three warehouse locations.
Customer & Carrier Resources
Use the Customer Payment page to pay your invoice. Billing questions can be directed to billing@cjctransport.com or 314-865-2600.
No. Cash-on-delivery and collect payments should never be made when working with CJC Transport — CJC is responsible for the billing and payment of all of its shipments.
Interested carriers can access CJC’s existing onboarding documents and contact our carrier team with questions.
Vehicle Shipping
Our goal is to have vehicles picked up within 1–4 days of placing the order. If the pickup time frame changes, our team stays in contact so the process runs smoothly.
Several factors determine the market rate for transportation, so it’s best to work with a CJC Transport account representative on pricing for your specific need. Larger vehicles take more space on a transport truck, which can increase the fee.
Yes. Because special equipment is needed to move the vehicle, an additional fee may apply.
CJC recommends removing personal belongings before vehicle transport. Contact your representative to confirm preparation requirements and item restrictions before pickup. Do not leave firearms, hazardous materials, illegal substances or contraband in the vehicle.
During the drop-off inspection, notate all new damage on the bill of lading provided by the carrier, then call your CJC Transport account representative to initiate a damage claim.